Terms & Conditions
hand777 Online Casino

Definitions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below, unless the context requires otherwise:

Acceptance of Terms

By accessing the hand777 Platform, creating an account, making a deposit, or placing any wager, you confirm and warrant that:

• You have read, understood, and agree to be legally bound by these Terms in their entirety;
• You meet all eligibility requirements set out in Section 3;
• You accept the hand777 Privacy Policy, which is incorporated into these Terms by reference;
• You acknowledge that gambling involves financial risk and that hand777 does not guarantee any outcome;
• You are acting on your own behalf and not as an agent for any third party.

These Terms constitute the entire agreement between you and hand777 with respect to your use of the Platform. Any prior representations, understandings, or agreements — oral or written — are superseded by these Terms.

Eligibility & Registration

3.1 Eligibility Requirements

To register and maintain an active hand777 account, you must:

• Be at least 21 years of age at the time of registration and at all times during the use of the Platform;
• Be a resident or legal visitor in a jurisdiction where online gambling is not prohibited by applicable law;
• Be the full legal owner of the payment method(s) used to fund your account;
• Not be subject to any self-exclusion order from hand777, PAGCOR, or any other recognized gaming authority;
• Not be a current employee, contractor, or immediate family member of any employee of hand777 or its affiliated game providers.

3.2 Registration Process

Registration requires a valid Philippine mobile number, an active email address, and a password meeting hand777's security minimum requirements. Providing false, misleading, or incomplete registration information constitutes a material breach of these Terms and may result in immediate account closure without notice.

3.3 One Account Policy

Each individual is permitted to maintain one (1) registered account on hand777 at any time. Operating multiple accounts — whether simultaneously or sequentially — to obtain duplicate bonuses, circumvent limits, or obscure identity is strictly prohibited and constitutes Prohibited Conduct as defined in Section 10. The Company reserves the right to close all accounts associated with an individual and forfeit any balance in the secondary account(s).

Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your hand777 login credentials. You must not share your username, password, or OTP codes with any third party. hand777 will never request your password via email, chat, or telephone. Any activity conducted through your account while your credentials are active will be attributed to you.

4.2 Identity Verification (KYC)

PAGCOR licensing obligations require hand777 to verify the identity of all players prior to processing any withdrawal. Acceptable identification documents include, but are not limited to: UMID, PhilHealth ID, SSS ID, Philippine Passport, and Driver's License. KYC verification is typically completed within 24 hours of document submission. hand777 reserves the right to request additional documentation at any time where required by PAGCOR or anti-money laundering obligations.

4.3 Account Currency

All hand777 accounts are denominated in Philippine Peso (PHP). Deposits made via foreign-currency payment methods will be converted at the prevailing exchange rate applied by the payment provider at the time of the transaction.

4.4 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or wager has been recorded for a continuous period of twelve (12) months. hand777 may charge an administrative fee of up to ₱200 per month against the balance of an inactive account after providing advance notice. Accounts with a zero balance may be closed after the inactive period without further notice.

Deposits & Withdrawals

5.1 Accepted Payment Methods

hand777 accepts deposits and processes withdrawals via the following approved channels: GCash, Maya, GrabPay, QR Ph (InstaPay/PESONet compatible), BPI, BDO, Metrobank, InstaPay, and 7-Eleven CLiQQ. The availability of specific payment methods may vary and is subject to change without prior notice.

5.2 Deposit Conditions

• The minimum deposit is ₱100. There is no maximum deposit limit by default, though individual payment methods may impose their own limits.
• Deposits via GCash and Maya are credited to your hand777 wallet instantly upon confirmation by the payment provider.
• Bank transfers via BPI, BDO, and Metrobank are credited within 15–30 minutes during standard banking hours.
• You may only deposit funds from payment methods registered in your own name. Third-party deposits are prohibited.

5.3 Withdrawal Conditions

• The minimum withdrawal is ₱200.
• Withdrawals are processed to the same payment method used for the corresponding deposit, where technically possible, as an anti-money laundering safeguard.
• KYC verification must be completed before any withdrawal is processed.
• GCash and Maya withdrawals are typically processed within five (5) minutes of approval during standard operating hours.
• hand777 reserves the right to conduct additional verification checks on withdrawal requests above ₱50,000 before processing.
• Withdrawal requests may be declined where there is reasonable suspicion of fraud, money laundering, or breach of these Terms.

Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free spin credits, cashback rewards, and promotional offers made available by hand777 are subject to the specific terms published alongside each promotion, which form part of these Terms. In the event of conflict between promotion-specific terms and these Terms, the promotion-specific terms shall prevail for the subject promotion only.

6.2 Wagering Requirements

Bonus funds credited to a Player's account are subject to a wagering requirement before they may be converted to Real Money Balance or withdrawn. The applicable wagering multiplier is specified in the terms of each individual promotion. Only wagers placed using Real Money Balance contribute to the clearance of Bonus Balance, unless explicitly stated otherwise in the promotion terms.

6.3 Bonus Abuse

The following actions are considered bonus abuse and may result in the forfeiture of all bonus funds and, at the Company's discretion, closure of the Player's account:

• Creating multiple accounts to claim the same bonus more than once;
• Colluding with other players to meet wagering requirements through low-risk, coordinated betting patterns;
• Using bonus funds in a manner that circumvents the spirit of the wagering requirement, including but not limited to placing offsetting bets across outcomes of the same event;
• Providing false personal information during registration to appear as a new player eligible for a welcome offer.

Games & Wagering Rules

7.1 Random Number Generation

All casino games available on hand777 — including slots, live casino titles, bingo, and wheel games — use certified Random Number Generation (RNG) systems. RNG certification is conducted by independent testing laboratories approved under PAGCOR licensing requirements. The Company does not have the ability to influence game outcomes after wagers have been accepted.

7.2 Technical Malfunction

In the event of a technical malfunction during a game round — including but not limited to server disconnection, game freeze, or display error — the Company's server-side records shall be the definitive record of the wager and outcome. Where a malfunction prevents a game from completing normally, hand777 will, at its discretion, either void the wager and return the stake to the Player's wallet or replay the incomplete game round from the last confirmed server state.

7.3 Game Availability

hand777 reserves the right to add, modify, or remove games from the Platform at any time without prior notice. Game RTPs are published within individual game information screens and reflect certified long-term average return figures across all players over millions of rounds.

7.4 Minimum and Maximum Wagers

Individual game minimum and maximum bet limits are displayed within the game interface prior to placing a wager. These limits may vary by game title, table, and the Player's account tier. VIP tier players may request increased limits through account support, subject to Company approval.

Sports Betting Rules

8.1 Bet Acceptance

Sports bets placed on hand777 are accepted at the odds displayed at the time the wager is confirmed. hand777 reserves the right to refuse or limit any bet at its absolute discretion, including bets that appear to reflect knowledge of a predetermined outcome (i.e., match-fixing), bets that exceed published market limits, or bets placed after the event has commenced where live betting was not offered.

8.2 Voided Bets

A bet will be voided — and the stake returned — under the following circumstances: the event is cancelled or postponed beyond the rescheduling window specified in the individual sport's rules; the event cannot be verified as having a genuine competitive outcome; or the bet was accepted in error due to a manifest pricing error (odds materially inconsistent with the true market for the event).

8.3 Live Betting

Bets placed on live events after the event has commenced are subject to live-betting odds that update in real time. A bet is not confirmed until it is acknowledged by the hand777 betting system and a reference number is generated. Connectivity issues that prevent confirmation mean the wager was not accepted, and no funds will be deducted from the Player's wallet.

8.4 Result Disputes

The official result for sporting events is determined by the relevant governing body (e.g., the PBA for Philippine Basketball Association matches, the WBC/WBA for boxing bouts). In the absence of an official result, hand777 will use the result reported by its official data provider. Disputes relating to sporting results must be raised within seventy-two (72) hours of the event result being declared final on the Platform.

Responsible Gaming

9.1 Available Player Tools

The following responsible gaming controls are available to all registered hand777 players from account settings at any time, without requiring support intervention:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in PHP. Limits take effect immediately upon activation. Increases to existing limits are subject to a 24-hour cooling-off period before taking effect.
• Session Time Limits: Set a maximum session duration after which the Platform will automatically log you out.
• Reality Checks: Enable periodic pop-up notifications during game sessions that display time elapsed and net gaming activity.
• Cooling-Off Period: Temporarily restrict access to the Platform for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or temporarily exclude yourself from the hand777 Platform. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. The minimum self-exclusion period is 6 months.

9.2 Mandatory Exclusion

hand777 is required by PAGCOR regulations to honour exclusion orders issued by PAGCOR's own National Database of Excluded Persons. Players listed in this database will be denied access to the Platform regardless of their individual account status.

9.3 Problem Gambling Support

If you believe that gambling has become a problem for you or someone you know, please visit our dedicated Responsible Gaming page for detailed guidance, support resources, and self-assessment tools. You can also contact our 24/7 live chat support to activate any of the tools in Section 9.1 immediately.

Prohibited Conduct

The following actions are strictly prohibited on the hand777 Platform. Violation of any of these provisions may result in immediate account suspension, permanent closure, forfeiture of all balances, and reporting to PAGCOR and relevant law enforcement agencies:

• Registering an account while under the age of 21, or assisting a minor to register or use the Platform;
• Registering more than one account on the Platform;
• Using the Platform for any money laundering or terrorist financing activity in violation of the Anti-Money Laundering Act (Republic Act No. 9160, as amended);
• Providing false or misleading personal information during registration or KYC verification;
• Using software bots, automated tools, artificial intelligence, or any other mechanism to gain an unfair advantage in games or to manipulate game outcomes;
• Exploiting software bugs, errors in game logic, or pricing errors in sports markets for financial gain — any winnings derived from such exploitation will be voided;
• Colluding with other players, game operators, or third parties to influence game outcomes or betting results;
• Attempting to access, modify, or reverse-engineer any part of the hand777 Platform or its underlying software;
• Depositing funds sourced from criminal activity, fraud, or any proceeds of crime;
• Engaging in any conduct that hand777 reasonably determines to be detrimental to the integrity of the Platform or to other players.

Intellectual Property

All content on the hand777 Platform — including but not limited to the hand777 name and logo, website design and layout, game graphics, software interfaces, promotional materials, and written content — is the intellectual property of hand777 or its licensed content providers and is protected under applicable Philippine intellectual property law.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not include any right to copy, distribute, reproduce, transmit, publicly display, or create derivative works from any Platform content without the prior written consent of hand777.

Limitation of Liability

To the maximum extent permitted by applicable law, hand777's total liability to any Player for any claim arising from use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that Player in the ninety (90) days preceding the event giving rise to the claim.

hand777 shall not be liable for:

• Loss of profits, revenue, data, or goodwill arising from the use or inability to use the Platform;
• Interruption to the Platform caused by events outside hand777's reasonable control, including telecommunications failures, power outages, or acts of government;
• Any loss arising from a Player's failure to maintain the security of their account credentials;
• Incorrect information provided by third-party data providers affecting sports betting results, where hand777 acted in good faith on that information.

Nothing in these Terms limits hand777's liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Privacy & Data

hand777 processes personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) and National Privacy Commission (NPC) regulations. The full hand777 Privacy Policy — available at /privacy-policy — describes what data is collected, how it is used, how it is protected, and what rights Players have over their personal information.

By registering a hand777 account, you consent to the collection and processing of your personal data for the purposes described in the Privacy Policy, including identity verification, PAGCOR reporting obligations, fraud prevention, and communication of promotional offers (where opted in).

Dispute Resolution

14.1 Internal Resolution

Players who have a complaint or dispute regarding a hand777 decision — including but not limited to game outcomes, withdrawal processing, or bonus application — must first submit the complaint through the hand777 live chat support channel or by email to [email protected]. hand777 will acknowledge all formal complaints within 48 hours and issue a final decision within 14 business days.

14.2 PAGCOR Escalation

If a Player is not satisfied with hand777's internal resolution, the dispute may be escalated to PAGCOR in accordance with PAGCOR's published player complaint procedures. hand777 will cooperate fully with any PAGCOR investigation and will abide by any determination made by PAGCOR within its regulatory authority.

14.3 Governing Law

All disputes shall be governed by and construed in accordance with the laws of the Republic of the Philippines. The courts of competent jurisdiction in Metro Manila shall have exclusive jurisdiction over any legal proceedings arising from these Terms that are not resolved through the procedures in this Section.

Account Termination

15.1 Termination by Player

A Player may close their hand777 account at any time by contacting support. Prior to closure, any Real Money Balance exceeding ₱200 will be processed as a final withdrawal to the Player's verified payment method, subject to standard KYC and AML checks. Bonus Balance is forfeited upon account closure unless fully cleared per the applicable wagering requirements.

15.2 Termination by hand777

hand777 reserves the right to suspend or permanently close any account, with or without prior notice, where the Company has reasonable grounds to believe that the Player has breached these Terms, engaged in Prohibited Conduct, or where continued operation of the account creates a legal or regulatory risk for the Company. Where termination results from a confirmed breach of these Terms, any outstanding balance in the account may be forfeited.

15.3 Effect of Termination

Upon account closure — whether initiated by the Player or by hand777 — all licences granted under Section 11 cease immediately. Provisions of these Terms that by their nature survive termination (including Section 10, Section 12, Section 13, and Section 14) shall continue to apply.

Amendments to These Terms

hand777 reserves the right to amend these Terms at any time. Material changes — including changes to deposit/withdrawal conditions, eligibility criteria, or dispute procedures — will be communicated to registered Players by email and/or via a notice displayed upon next login, at least seven (7) days before the changes take effect.

Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. Players who do not accept the revised Terms should close their accounts before the effective date in accordance with Section 15.1.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to:

• Republic Act No. 9487 (PAGCOR Charter as amended);
• Republic Act No. 9160 (Anti-Money Laundering Act), as amended by RA 10365 and RA 11521;
• Republic Act No. 10173 (Data Privacy Act of 2012);
• Republic Act No. 8792 (Electronic Commerce Act of 2000);
• All applicable PAGCOR regulatory issuances and circulars in force at the relevant time.

Contact Information

For all queries, complaints, or notices relating to these Terms and Conditions, please contact hand777 through the following channels:

• Live Chat: Available 24/7 via the chat icon on any page of the hand777 Platform. Response time under 2 minutes.
• Email: [email protected] — for formal complaints and written correspondence. Responses within 48 hours.

For responsible gaming emergencies — including immediate self-exclusion requests — please use live chat for the fastest response. Our support team is trained to process self-exclusion requests immediately upon request.